PRODUCTS Onsite Security is more than a security company, it's a technology company. Cameras,monitors and recorders are built to Onsite Security specifications and then combined to create a custom system that makes sense for your business. ALARMS | CAMERAS | CCTV | DVR'S | FINANCING

Listed below are some of the other services that we offer to our clients. For specific details and pricing on any of these services, please Email us.

Total Asset Protection is Our Goal

Our services go far beyond the offerings of the traditional security consultant. We call the concept Total Asset Protection, or TAP. To our clients, this means we are available around the clock; similar to having a team of security managers on call.

We provide the full scope of services, from concept design and implementation, including:

External Asset Protection Services

Equipment Specifications – As product consultants, we provide honest opinions of what you need. We are committed to staying on top of the latest technology in the security industry. We do this by attending all major trade shows each year, participating in ongoing training and education seminars, meeting frequently with numerous manufacturers’ representatives, and by keeping an updated extensive in-house research library. This preparation and experience allows us to offer you the BEST security advice possible.

Project Management – Onsite Security is chosen by many clients to project manage the installation of their security systems because of our commitment to their needs with an eye toward the bottom line. We not only assist with the planning, but also the master scheduling necessary to coordinate the smooth installation of all phases of your project. Our team of professionals ensures your system is installed properly and that it meets your specific security requirements.

System Testing – Acting on your behalf, we oversee testing and performance evaluations for all of your security systems. This testing ensures your systems function properly.

Cameras – Help improve overall productivity of an onsite security staff as they can view more areas at once. Monitored cameras enable alarm signals to be verified quickly which assists in obtaining a more appropriate response. And, controls, such as pan, tilt and zoom, allow greater real-time investigative power. Cameras come in various sizes, shapes and with varying capabilities to fit your business needs. Color cameras may offer an additional benefit: when utilized with video recording, it is shown to be highly admissible in the courtroom since images are more distinguishable than that of black and white recordings.

Video Monitors – Video monitors allow viewing of the image from a camera or cameras. They come in various sizes with the standard being approximately 14 inches. Monitors are available in either black and white or color, as well as with different functionality. For instance, there are monitors that allow viewing of a single, full-screen image and can be switched from camera to camera. Another type of monitor enables multiple images to be viewed simultaneously. Other monitors, called slave monitors, have no controls but can be connected for simple viewing.

Video Recording Equipment – VCRs have typically been the method used for recording video images. While generally low cost, some VCRs may have disadvantages including equipment maintenance, videotape changing, inefficient event retrieval, and image quality. Digital storage devices can remedy these problems at prices that are lower than the total life cycle cost of VCRs. And unlike VCRs, digital storage devices facilitate quick, easy and reliable retrieval of recorded images. This capability makes liability investigations efficient and productive.

DVR( Digital Video Recorders) – These systems are the latest technology available for video recording. DVR’s can be combined with event triggers, such as video motion detection and two-way audio systems, to transform your video surveillance system into an interactive video system. Benefits include: Motion detection recording, digital format, no need for video tape, easy CDRW for backup, fraction of the cost of a guard, ability to deliver digital video offsite. Allows your business to be remotely monitored from anywhere in the World. Video can be used to assist authorities in apprehension of perpetrators.

EAS Systems – Affordable anti-shoplifting protection for small and mid-sized retail store owners.

If you're a small to mid-sized retailer, you know the effect shoplifting has on your inventory and profits. Fortunately, there are Unisen RF anti-shoplifting systems designed specifically for your needs and budget. The Electronic Article Surveillance (EAS) system is an attractive, compact system designed to protect single and double door exits. It detects Radio Frequency anti-shoplifting tags or labels attached to most types of merchandise.

Operational Asset Protection Services

Operational Asset Protection is perhaps the most controllable, yet taken for granted aspect of asset protection. During the course of daily operations business lose millions of dollars, Simple Policies and Procedures can correct these issues. Such as but not limited to, operating cash registers, shipping and receiving, inventory controls; damages, ticketing, and merchandising. It is imperative that you have a complete handle on operational procedures. Here are a few services that will help identify methods to minimize losses through store operations:

Mystery Shopper Audits – Frequently some of our clients need recurring checks to verify that their policies and procedures are being followed. Our "Service Sleuths" division primarily focuses on the retail and hospitality industries. Anonymous auditors patronize the business as regular customers to verify that policies and procedures are followed. Cleanliness, customer service, and other related issues may also be rated according to standards set by you. Our Mystery Shopper Division may be appropriate in less demanding situations.

Loss Prevention Store Audit – This audit will provide a on the spot account for store funds, inventory, and operational security policies. This system will help identify potential problem areas and offers a tracking method. ( Recommended at least once a week per location)

Internal Asset Protection Services

Pre-Employment Background Screening – Background Investigations i.e. CBI, Credit, SSN verification, Motor Vehicle, etc.

Investigations – Inventory shortages, missing money and merchandise, poor performance, rising injuries and absenteeism may signal hidden problems in the organization. Onsite is, recognized nationally as one of the top investigative firms, specializes in commercial investigations and information services.

Over the years we have consistently helped our clients in their efforts to identify and control both internal and external sources of loss such as dishonesty, drug and alcohol abuse, compliance issues and many others.

Integrity Assessment Interviews – Following the investigation, our interview/interrogation services are available. This phase is usually necessary to properly close the investigation, coordinate with the police and other government agencies, when needed, and obtain written confessions and restitution and to protect the assets and the legal rights and interests of the company and its employees.

Surveillance – Loading docks, delivery trucks, remote facilities and a host of other activities are often difficult to monitor and can become the breeding ground for a number of loss exposures.
Stationary and mobile surveillance's provide conclusive, reliable accounts of employees and others engaged in illegal or undesirable actions. Filmed documentation of these events is accepted as irrefutable evidence and offers an excellent guideline to resolutions which will improve operating procedures

Audits and Training – Improving your hiring practices is
an excellent way to start down the road to increased profits. We can help you develop programs, policies, and procedures to ensure that you and your business have effective security procedures in place. Onsite Security provides awareness-training programs for employees on theft and shoplifting prevention.

Asset Protection Awareness Seminars – Our seminar specialists provide asset protection, shoplifting and inventory control seminars tailored to your companies needs. Each seminar covers External, Operational, and Internal Asset Protection and is designed to provide your management, and staff's ability to secure assets, increase their knowledge of proper procedures and protect your companies' liability exposure.

T.A.G. Hotline – The TAG Hotline is a silent witness program that provides your employees a means to anonymously report incidents such as theft, illegal drug activity, vandalism, harassment, discrimination and other violations of company and public policy.

The TAG Hotline is a toll free telephone line that operates around the clock, seven days per week. When a call is received, our trained interviewers gather important information from the caller regarding the issue being reported. We then immediately notify your designated representative so an investigation can commence.
Our literature encourages employees to discuss their concerns with their respective supervisors. However, most crimes and compliance issues go unreported because many employees are inhibited by their fear of retaliation. The TAG Hotline is the clear, effective alternative for those employees who would most often remain silent. Taghotline.com is a proactive reporting tool, via the Internet, that is used by employees, as well as customers of member companies, to report violations, concerns, suggestions, etc., in an anonymous manner. The service is also used to provide reports of a positive nature. The reports are sent immediately.

When the employee visits taghotline.com, he or she will be instructed to enter their location code and anonymously report whatever they are concerned about. Their report will be emailed to the client.

You must inform your Onsite Security representative of the codes you select so they can be integrated into your personal site. This will allow you to retrieve reported information from each location that is affected by the program.

T.A.G. HOTLINE Posters are also available as part of this program to raise the loss prevention awareness level of your employees.

T.A.G. HOTLINE can also be used by your customers! Simply make the cards available to the customer, e.g., along with their receipt, or displayed on the counter next to the register, and they can use the site to report what they observed when visiting your business. Select a special code for customers only and write it into the code space. The customer code must be distinctively different than that of the location identification, and each location must have its own customer code. The customer code can be an extension of the location code.

Shopping Service – Businesses pay millions of dollars per year in advertising. Once you get customers through the door, you want to make sure they receive the service that will bring them in again and again. How can you make sure your customers receive the service they come to expect? How can you make a good first impression? The answer is simple, Mystery Shoppers.

Mystery shoppers range from housewives to retirees, from students to professionals. With literally thousands of mystery shoppers to choose from, our mystery shopping services are available nationwide.

Our mystery shopping programs are customized with you, the client in mind. Your Mystery Shop reports can be accessed 24 hours a day, seven days a week on any web browser. With on-line reporting you will be able to compare reports from month-to-month, year-to-date and see how one location compares to other locations. You can even create graphs and comparison charts from anywhere you have internet access!

What businesses use mystery shopping? Virtually every business has contracted with mystery shopping companies to evaluate their customer service, product presentation, quality of service, business maintenance, how long it takes to be waited on, employee friendliness, see if employees are adhering to policies you have put in place and any other areas you deem necessary.

Use your mystery shop results as a training tool. Some business present awards to their staff if a high score is obtained. You can also use the reports to follow management performance. Although it is recommended that employees know you have a mystery shopping program in place they won't know if a customer they are waiting on is a mystery shopper.

Recruited from the retail loss prevention industry, our investigators are skilled professionals who have reset the standards by which others are now compared. Their reputation for reliable, effective results is a frequent topic of conversation among our clients and competitors as well. We are rightfully proud of their accomplishments.

Posing as regular customers, our investigators visit your stores and, through a series of purchases and employee contacts, evaluate the facility and employees from a loss prevention and operations perspective. Customer service, sales procedures, policy compliance and integrity are just a few of the areas which can be tested. Because of the impact that these and other issues have on the business as a whole, they should be independently monitored on a regular basis.

Our reports are a combination checklist and narrative style and are completed within five business days of the shop. Matters of an immediate or unusual nature are reported telephonically at the conclusion of the visit.

SERVICES: Mystery Shops

Restaurant Mystery Shops – Service times, friendly staff, food presentation, cleanliness, maintenance, hygiene, product knowledge, suggestive selling, follows procedures/policies you have put in place?

Retail Shops – A comprehensive shop checking potential integrity and customer service issues.Customer service, greeting, suggestive selling, knowledge of products, department organization, signage, employees adhering to policies, signage, proactive theft deterrents, maintenance, accuracy in ringing sales, customer recognition, sales techniques

Asset Protection Management – You've got a lot on your mind trying to produce revenue. Let us design, implement and manage a customized asset protection program for your business that will help you to keep it. We will assess your needs, and design a policies and procedures manual. We will train your employees and provide periodic follow up based on your needs. These Programs vary widely in their size and scope, and as such, pricing is based on such factors as the size of your business, number of employees, number of locations and level of our involvement.

2007 National Study Shows Marked Increase in Retail Employee Theft The holiday shopping season is here and with it comes the height of retailers' concerns over shoplifting and employee theft. According to the recently released 2000 National Retail Security Survey, U.S. retailers lost more than $40.2 billion from employee theft and more than $89 billion total last year.

Where Inventory Shrinkage Happens

• Employee Theft 48%
• Shoplifting 32%
• Administrative Error 15%
• Vendor Fraud 5%

According to the study conducted by the University of Florida, employee theft was up almost 7 percentage points from the previous study conducted in 2004. Employee theft now accounts for more than 48 percent of all retail losses in the United States. The tight labor market has created a combination of factors that lead to higher dollar losses across the retail industry. The record labor shortage leaves retailers short-staffed, producing more opportunity to steal. This is compounded by the more dishonest employees allowed into the workplace because of these same retail staffing shortages.

Employee theft and shoplifting combined account for the largest source of property crime committed annually in the United States. One positive note is while total dollars lost are up, there is a slight reduction of overall inventory shrinkage as a percent of sales. In this year's study total inventory shrink was 1.69 percent of sales, down slightly from 1.72 percent two years ago.

Other findings

• The amount of financial loss caused by the typical dishonest employee theft is $1,023.00.
• A dishonest employee typically works for his or her employer an average of nine months.
• The value of the average amount of merchandise taken by the typical shoplifter is $128.00.
• Employee theft and shoplifting were the number one and two biggest concerns respectively among retail loss prevention professionals.
• Retail segments with higher than average shrink rates as a percent of sales include: Gifts (2.91%), Toys & Hobbies (2.82%), Optical (2.59%), Convenience Stores (2.23%), Discount Stores (2.01%), Sporting Goods (1.91%), Department Stores (1.89%), Drug Stores (1.82%) and Supermarkets (1.81%).

What can retailers do to deter shoplifters?

• Provide good customer service
• Use electronic article surveillance (EAS) tags on merchandise
• Place closed circuit TV (CCTV) cameras in plain view

Security and loss prevention advancements, such as source tagging, are taking hold in many retail segments. In the music industry, a retail segment prone to theft because of the small, highly desirable merchandise it carries, has seen a 25% drop in losses over the past two years, since source tagging with anti-theft technology has been implemented.

"While traditional methods of security will always be used by retailers, improvements such as source tagging, RFID systems and technologically advanced surveillance systems are the real weapons in a retailer's war against revenue loss," said Per-Olof Loof, Sensormatic's president and CEO. "Perhaps most importantly, consumers benefit from these new systems as they can provide a safer shopping experience while helping the retailer hold down the cost of merchandise and offer a wider selection of products."

What can retailers do to deter employee theft?

• Use video surveillance of sales associates, especially those working at cash registers
• Perform systematic background screening of job applicants
• Pay higher wages to hire and retain more dedicated employees
• Improve job satisfaction levels of retail sales associates

Watchful and attentive management is always a good deterrent to both employee theft and shoplifting. Richard C. Hollinger, Ph.D., the study's author, cites increased security as the most effective theft prevention method. "Retailers that take the time to protect their merchandise can greatly reduce their losses," said Hollinger. "Technical advances in store security systems, both those that watch the consumer and, more importantly this year, those that observe employee patterns, are essential elements in the fight to protect a retailer's bottom line."

Source: MSN Business News

If you have any questions, please contact us by Email.